Help Center

If the fax was sent successfully but wasn’t received by the recipient, it could be caused by the following reasons:

Fax Receiving Setting Issues

  • The destination machine is not set to auto-answer
  • The destination machine is out of ink/paper
  • The destination machine didn't set the number of rings to answer incoming faxes

(...)

Connection Issues

  • Poor phone line connection
  • The destination machine not being connected to the printer

(...)

Your Fax Might’ve Been Sent to a Wrong Number

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