CocoFax: A More Versatile Alternative to HelloFax

CocoFax is a top-notch HelloFax alternative with lower pricing. Even though HelloFax seems reasonably priced, it is certainly not feature-packed. CocoFax is as budget-friendly as HelloFax while also excelling in features, clear-cut pricing, customer support, and security.

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Features

CocoFax Beats HelloFax with More Features

While CocoFax is less expensive than HelloFax, it’s packed with more advanced features. CocoFax allows users to fax with a mobile or desktop app, schedule faxing, customize fax cover settings, and more. HelloFax offers none of these. It also doesn’t allow Microsoft Office or Chrome integration, without which, you'll need to constantly switch tabs, windows, and even your focus.

Feature By Feature Comparison

FeaturesCocoFaxHelloFax
Free Fax (No Credit Card Required)10 pages5 pages
Fax Number Porting
No Setup Fee
Email to Fax
Unlimited Fax Storage
Multiple Fax Recipients
International Coverage
MultipleTeam Members
Android Mobile Apps
Slack Integration
Microsoft Add-on
Chrome Extension
G Suite Add-on
Automatically Archive to Google Drive
Blacklist
Retry for Failed Faxes
Scheduled Faxing
Fax API
Fax Cover Sheet
SMS Notifications
2-Factor Authentication
Add Contacts to Group Labels

What HelloFax’s Customers Say About Its Features

Less cost-effective and limited functionality

"Attempted to send fax. Says fax "sent" though no time did I get an email notification like promised. Yes, I checked my junk mail. faxes are my history as "sent." I was never charged for them-- red flag-- and surprise! they were never received."

Verified HelloFax reviews on G2

“I don't think there are quite enough advanced capabilities or features to warrant the full price levels of HelloFax. I still think it's worth it, but if HelloFax can develop more features to maybe increase productivity or enhance the capabilities of other software platforms, I think that could make me more satisfied with the pricing.”

Verified HelloFax reviews on G2

The mobile capabilities are a rather lacking. There is no mobile app I can use to access the HelloFax service. I don't have many file editing features in HelloFax. The sending and receiving limits aren't really that great for what we're paying."

Verified HelloFax reviews on G2

"Attempted to send fax. Says fax "sent" though no time did I get an email notification like promised. Yes, I checked my junk mail. faxes are my history as "sent." I was never charged for them-- red flag-- and surprise! they were never received."

Verified HelloFax reviews on G2

“I don't think there are quite enough advanced capabilities or features to warrant the full price levels of HelloFax. I still think it's worth it, but if HelloFax can develop more features to maybe increase productivity or enhance the capabilities of other software platforms, I think that could make me more satisfied with the pricing.”

Verified HelloFax reviews on G2

Versatile and flexible

“This has been valuable for my business to get information to those that only accept faxed request. It worked when I needed it to and the fact the fax is through the computer allows flexibility on ways to save and move documents.”

Verified CocoFax reviews on G2

“CocoFax is an excellent tool for teamwork and for doing business with your partners.CocoFax allows multiple members to share a single account and send multiple faxes simultaneously. It's really convenient.”

Verified CocoFax reviews on G2

"It is so simple, and it integrates with Microsoft Word. I can type my fax and share it right from one program."

Verified CocoFax reviews on G2

“This has been valuable for my business to get information to those that only accept faxed request. It worked when I needed it to and the fact the fax is through the computer allows flexibility on ways to save and move documents.”

Verified CocoFax reviews on G2

“CocoFax is an excellent tool for teamwork and for doing business with your partners.CocoFax allows multiple members to share a single account and send multiple faxes simultaneously. It's really convenient.”

Verified CocoFax reviews on G2
Billing

CocoFax Promises 100% Transparent Billing

Unbelievably, HelloFax is still charged with billing fraud in 2021. Quite a lot of HelloFax's users were caught off guard by the hidden costs they owe the service. It’s evident that it needs to ramp up price transparency efforts. A far cry from it, CocoFax promises complete billing transparency and freedom. There are absolutely no hidden costs and unidentified charges that bewilder people

What Customers Say About Its Billing

Unreliable and deceptive

“The company promises to give you 5 free pages, which was exactly the number of pages I was sending in my first fax, but it turned out that HelloFax gets quite creative with math when it comes to billing. They counted 10 (!!!) pages and of course, charged me for the "free" fax. I contacted the support on the issue, but never got any response from them.”

Verified HelloFax reviews on Trustpilot

“Well, I would like to give it negative stars. Was charged $180 USD for 30 pages of fax. Took approximately 3 hours to send, and I GUESS those long distance charges really add up, although their invoice does not break down costs. Surprise, surprise.”

Verified HelloFax reviews on Trustpilot

“Hard to navigate, no way to contact customer service, charged several unidentified charges to my card, but my HelloFax says I have never been charged and has not presented an invoice for the services they are allegedly providing.”

Verified HelloFax reviews on G2

“The company promises to give you 5 free pages, which was exactly the number of pages I was sending in my first fax, but it turned out that HelloFax gets quite creative with math when it comes to billing. They counted 10 (!!!) pages and of course, charged me for the "free" fax. I contacted the support on the issue, but never got any response from them.”

Verified HelloFax reviews on Trustpilot

“Well, I would like to give it negative stars. Was charged $180 USD for 30 pages of fax. Took approximately 3 hours to send, and I GUESS those long distance charges really add up, although their invoice does not break down costs. Surprise, surprise.”

Verified HelloFax reviews on Trustpilot

Reasonably priced

"It is a software that is one of the best and offers tools that can boost your business productivity at an affordable rate compared."

Verified CocoFax reviews on SourceForge

"The support and prices are great and reasonable. I do appreciate the first few pages being free to send."

Verified CocoFax reviews on G2

"The quality of the fax is good, and the favorable price makes me very happy with the service."

Verified CocoFax reviews on G2

"It is a software that is one of the best and offers tools that can boost your business productivity at an affordable rate compared."

Verified CocoFax reviews on SourceForge

"The support and prices are great and reasonable. I do appreciate the first few pages being free to send."

Verified CocoFax reviews on G2
Customer Support

CocoFax Wins More Love From Users

HelloFax has received 88% negative reviews from its end-users on Trustpilot, mostly targeting its poor customer support. HelloFax only provides one single channel to troubleshoot its users—email and takes forever to reply. By contrast, CocoFax has optimal 24/7 customer support that attends to your inquiries in One minute through three platforms, including email, live chat, and Zendesk.

What Customers Say About Customer Support

Awful and unhelpful

“Awful customer service. They never get back with you.”

Verified HelloFax reviews on Trustpilot

“Hard to navigate, no way to contact customer service, charged several unidentified charges to my card, but my HelloFax says I have never been charged and has not presented an invoice for the services they are allegedly providing.”

Verified HelloFax reviews on G2

“Minimal support- the only way you can get in contact with somebody for tech support or other problems you might have are through a email ticket system, It may take a while for a response from support representative.”

Verified HelloFax reviews on G2

“Awful customer service. They never get back with you.”

Verified HelloFax reviews on Trustpilot

“Hard to navigate, no way to contact customer service, charged several unidentified charges to my card, but my HelloFax says I have never been charged and has not presented an invoice for the services they are allegedly providing.”

Verified HelloFax reviews on G2

Timely and responsive

“Nothing dislike right now. Technical support reponses so fast whenever I got a problem.”

Verified CocoFax reviews on Capterra

“CocoFax is an excellent piece of software. Both the Sales and Support outstandingly work together well to resolve any issue we might have in a timely fashion. Once in place and configured, the system is rock solid and requires no maintenance.”

Verified CocoFax reviews on G2

“CocoFax is easy to use, fully functional and meets our needs, and its system is very intuitive. Our users can easily browse the fax system, and most importantly, the customer support is very timely and professional.”

Verified CocoFax reviews on G2

“Nothing dislike right now. Technical support reponses so fast whenever I got a problem.”

Verified CocoFax reviews on Capterra

“CocoFax is an excellent piece of software. Both the Sales and Support outstandingly work together well to resolve any issue we might have in a timely fashion. Once in place and configured, the system is rock solid and requires no maintenance.”

Verified CocoFax reviews on G2
Security

CocoFax Cares More About Security

CocoFax meets, or exceeds, industrially leading security standards like GDPR, HIPPA, and PHIPA, enabling you to fax without any compliance concerns. However, HelloFax does not reference any compliance issues, so you should err on the side of caution when handling business-critical or other important faxes. Besides, allowing users to enable 2-factor authentication is CocoFax’s another decided plus.

Why Use CocoFax?

Get the most out of online faxing

CocoFax provides a plethora of benefits. You have the luxury of Google fax, API fax, and email to fax technology, enabling seamless collaboration for a remote workforce. With Slack integration, you’ll be aware of any fax that comes your way. All your sent and received faxes will be synced to Google Drive automatically, purging tangible paperwork massively.

Get a bang out of free fax service

Though HelloFax allows you to send up to five outbound faxes for free, CocoFax is more generous with the limits. You can start with 10 free faxes without signing up for our service plans. CocoFax doesn’t require your credit card details to start the trial, so don't worry you won’t get charged a penny. Make your occasional faxing quick and painless.

Get the ball rolling by porting fax numbers

You don’t have to bid adieu to your existing HelloFax or other fax numbers. Simply port your original fax number to CocoFax to enjoy our robust fax system quickly, cutting down the faff of updating your business card or sales flyers.

Get you in the loop of fax updates

CocoFax is always on the lookout for you, monitoring your new inbound faxes and sending notifications when they come in. Fax updates will not only be sent via e-mail and SMS but also through the Slack platform if you integrate CocoFax with it. You will never miss a single fax!

cocofax PC and mobile

Get Started with CocoFax Now!

Onboard CocoFax today! No more bear the limited functionality and poor customer support of HelloFax. CocoFax gives you the utmost faxing convenience you desire.

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