CocoFax: A More Cost-effective Alternative to RingCentral Fax

CocoFax is a holistic approach to online faxing, a great alternative to RingCentral Fax. RingCentral’s fax component is just a part of its VoIP empire, whose strength lies primarily in its VoIP, non-fax features. While CocoFax is more fax-oriented and always trumps RingCentral when it comes to fax capability. If you also care about cost-effectiveness, simplicity, and customer support, then CocoFax is certainly your best bet.

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Features & Pricing

CocoFax Charges Less but Offers More

Compared to RingCentral, CocoFax is a more reasonable budget-friendly alternative that doesn’t skimp out on quality. In general, CocoFax offers virtually all RingCentral's fax functions, whereas the latter lacks many of our killer features, such as the option to archive all your faxes to Google Drive, enable 2-factor verification for optimal security, or to create contacts groups for faster faxing.

Side by Side Comparison

FeaturesCocoFaxRingCentral Fax
Free Fax (No Credit Card Required)
Entry-Level Plan$7.99/user per month$17.99/user per month
Advanced Plan$29.99/user per month$37.99/user per month
Fax Number Porting
Customizable cover pages
Email to Fax
2-Factor Authentication
Multiple Fax Recipients
International CoverageLimited
MultipleTeam Members
Android Mobile Apps
Slack Integration
Microsoft Add-on
Chrome Extension
G Suite Add-on
Automatically Archive to Google Drive
Blacklist
Configure Retry Fax Settings
Scheduled Faxing
API
SMS Notifications
Add Contacts to Group Labels

What do customers say?

Expensive and buggy

“a bit pricey, this has an added cost of busimess.”

Verified G2 Review

"The application will often have failed sent messages more often then the online program. The faxes will sometimes go through slower as well.”

Verified G2 Review

“I disliked the price. I felt as if it could have been lower then what it currently is now.”

Verified G2 Review

“a bit pricey, this has an added cost of busimess.”

Verified G2 Review

"The application will often have failed sent messages more often then the online program. The faxes will sometimes go through slower as well.”

Verified G2 Review

Versatile and convenient

“This has been valuable for my business to get information to those that only accept faxed request. It worked when I needed it to and the fact the fax is through the computer allows flexibility on ways to save and move documents.”

Verified G2 Review

“CocoFax is an excellent tool for teamwork and for doing business with your partners. CocoFax allows multiple members to share a single account and send multiple faxes simultaneously. It's really convenient.”

Verified G2 Review

"Cocofax is easy to use. Excellent for extensive or limited use."

Verified G2 Review

“This has been valuable for my business to get information to those that only accept faxed request. It worked when I needed it to and the fact the fax is through the computer allows flexibility on ways to save and move documents.”

Verified G2 Review

“CocoFax is an excellent tool for teamwork and for doing business with your partners. CocoFax allows multiple members to share a single account and send multiple faxes simultaneously. It's really convenient.”

Verified G2 Review
RingCentral’s pricing
CocoFax’s pricing
RingCentral’s pricing
CocoFax’s pricing

CocoFax Offers More Pricing Plans That Suit All Pockets

RingCentral offers only 2 pricy plans mainly for mid-volume faxers, with literally no consideration for occasional, light, and heavy faxers. By comparison, CocoFax’s wide range of plans and packages factors, and more. An in various demands of different fax users, scaling up from 10 pages, 60 pages, to 200 pages, 400 pages, to 1200 pagesyone with faxing needs can find a suitable and affordable plan with CocoFax.

CocoFax Is Much More Focused on Fax Capability

RingCentral is a family of tools for business communications. It’s distracting VoIP features are useless to most faxers and quite hamper their fax journey. As opposed to its base plan, RingCentral’s advanced suite only adds more non-fax features, so those expecting extra fax capability to come with their costlier purchase will only be disappointed.

In contrast, CocoFax is a dedicated fax platform that is designed specifically for faxing needs. You’ll be able to utilize more value-added fax features as you upgrade your plan, say two-factor authentication.

Interface

CocoFax Outstrips RingCentral Fax in Interface

CocoFax’s surface always directs users straightforwardly to wherever they want, making sure there is as little interaction with the website itself as possible on the users’ side. Unlike RingCentral, CocoFax doesn’t offer VoIP features, and that does make for a simpler interface to handle your faxing tasks. While Ring Central's end-users have been complaining about its complicated, over-loaded, and perplexing web design.

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What Do Customers Say About RingCentral & CocoFax

Messy and confusing

“The interface is a little intimidating until you have worked with it for awhile. The tutorials were outdated when I began.”

Verified G2 Review

“If you use the RingCentral app, you already know it's kind of a mess. A bunch of things crammed into one, vague icons, just not the easiest to maneuver around in.”

Verified G2 Review

“They also have a confusing interface for adding new phones and users. It is overly complicated.”

Verified G2 Review

“The interface is a little intimidating until you have worked with it for awhile. The tutorials were outdated when I began.”

Verified G2 Review

“If you use the RingCentral app, you already know it's kind of a mess. A bunch of things crammed into one, vague icons, just not the easiest to maneuver around in.”

Verified G2 Review

Easy and intuitive

“Easy interface. Rapid addition of a range of document types.”

Verified G2 Review

“I find CocoFax to be relatively easy to set up and use. I'm not used to using an online fax service and was worried about the amount of time and effort it would take to make it work. In actuality, it took no time at all.”

Verified G2 Review

“CocoFax is easy to use, fully functional and meets our needs, and its system is very intuitive. Our users can easily browse the fax system, and most importantly, the customer support is very timely and professional.”

Verified G2 Review

“Easy interface. Rapid addition of a range of document types.”

Verified G2 Review

“I find CocoFax to be relatively easy to set up and use. I'm not used to using an online fax service and was worried about the amount of time and effort it would take to make it work. In actuality, it took no time at all.”

Verified G2 Review
Customer Support

CocoFax Outdoes RingCentral Fax in Customer Support

RingCentral’s 24/7 support is only restricted to purchasers of its advanced plan via phone and support ticket system. By comparison, CocoFax troubleshoots for all of its customers with around-the-clock support via multiple channels such as Zendesk, email, and live chat. Support agents at CocoFax will reply to our users in less than One minute.

What Do Customers Say?

Unhelpful and terrible

“The total disregard for our concerns and issues. The customer service is sorely lacking and I feel we were lied to just to get our foot in the door.”

Verified Capterra Review

“TERRIBLE customer support. Everytime I call I end up getting a call center in the Philippines. After 5 or so minutes of verifying account information and basic troubleshooting, my support tickets are never resolved. I was promised a call back multiple times, never once was called back. Please avoid if you value your time and sanity..”

Verified G2 Review

“We experienced poor customer service from Ring Central a few separate times. The people were nice, but the time frames they expected us to wait while they attempted to track down our connection issue, was a bit over 6 hours per incident.”

Verified Capterra Review

“The total disregard for our concerns and issues. The customer service is sorely lacking and I feel we were lied to just to get our foot in the door.”

Verified Capterra Review

“TERRIBLE customer support. Everytime I call I end up getting a call center in the Philippines. After 5 or so minutes of verifying account information and basic troubleshooting, my support tickets are never resolved. I was promised a call back multiple times, never once was called back. Please avoid if you value your time and sanity..”

Verified G2 Review

Fast and responsive

“Nothing dislike right now. Technical support reponses so fast whenever I got a problem.”

Verified Capterra Review

"Really great app with easy setup and exceptional customer support, especially for faxing cloudly and contract files fastly. I regularly used the premium monthly membership. So impressed by this outstanding service."

Verified G2 Review

“Cocofax brings the electric fax to the 21st Century!!! Sending and receiving the fax electronically saves a lot of time. There is no need for a fax machine. What's more, customer support responded very fast when I confused with some features.”

Verified G2 Review

“Nothing dislike right now. Technical support reponses so fast whenever I got a problem.”

Verified Capterra Review

"Really great app with easy setup and exceptional customer support, especially for faxing cloudly and contract files fastly. I regularly used the premium monthly membership. So impressed by this outstanding service."

Verified G2 Review
Best Online Fax

Why Customers Love CocoFax?

Free faxing (no credit card needed)

CocoFax’s free fax service allows you to fax 10 pages for free without submitting any credit card information. That's right, trial our product with no strings attached and see if it suits your needs before committing yourself to anything. A perfect solution for those who only fax once in a blue moon.

Time-saving and efficiency-boosting

CocoFax provides a full-fledged fax solution to help you fax from any internet-enabled device like computers, eliminating the long wait times that often accompany traditional faxing. The email to fax technology also speeds up your business communications with clients and enhances efficiency.

Unparalleled data security

Data security is CocoFax’s priority. Faxes sent via our platform are encrypted with 256-bit Advanced Encryption Systems (AES). Our adherence to HIPAA and PHIPA standards ensures secrecy. Enable two-factor authentication to shield every bit of your sensitive information from data breaches.

Hassle-free fax number porting

Retaining your current fax number is made easy with CocoFax. Whenever you wish to port your fax number to CocoFax, just fill out a simple form and CocoFax will take care of the rest. Save you hassles in updating business cards or email signatures.

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Get Started with CocoFax Today!

No need to make do with the poor design, unsatisfying customer support, and unfriendly pricing plans of RingCentral. Onboard CocoFax now and speed up your faxing efficiency with CocoFax’s easy-to-use cloud fax services!

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