CocoFax: A Smarter, Easier Alternative to MyFax

As an all-in-one online fax solution, CocoFax is a viable alternative to Myfax. Albeit well-known, MyFax hasn't continually updated its features to meet ever increasingly sophisticated faxing needs. CocoFax is quite the opposite, to remain superior, it updates proactively and hence, when it comes to features, security, customer support, interface, and user ratings, CocoFax is the clear winner.

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Features

How CocoFax Eclipses MyFax in Functions

Similar to MyFax, CocoFax allows essential functions like email to fax. Yet, what helps it stand out lies in other advanced features which MyFax is noticeably missing, Google fax, API fax, scheduled faxing, and SMS notifications, just to name a few. Outstripping MyFax, CocoFax helps integrate virtual faxing into your workflow deeper.

Feature By Feature Comparison

FeaturesCocoFaxMyFax
Free Fax (No Credit Card Required)
Fax Number Porting
No Setup Fee
Email to Fax
Unlimited Fax Storage
Multiple Fax Recipients
International Coverage
MultipleTeam Members
Android Mobile Apps
Slack Integration
Microsoft Add-on
Chrome Extension
G Suite Add-on
Automatically Archive to Google Drive
Blacklist
Retry for Failed Faxes
Scheduled Faxing
API
Fax Cover Sheet
SMS Notifications

How Do Customers Like MyFax and CocoFax

Less advanced and unreliable

"There is nothing I really liked best about MyFax because people would tell me they sent me faxes and I didn't get them. So I don't know how reliable it is."

Verified MyFax reviews on G2

"There are not too many options. Only send and fax."

Verified MyFax reviews on G2

"I don't like that sometimes the app seems to get stuck at the most inconvenient times. Sometimes the fax just won't go through so you have to restart the process."

Verified MyFax reviews on G2

"There is nothing I really liked best about MyFax because people would tell me they sent me faxes and I didn't get them. So I don't know how reliable it is."

Verified MyFax reviews on G2

"There are not too many options. Only send and fax."

Verified MyFax reviews on G2

Combination of versatility and flexibility

"This has been valuable for my business to get information to those that only accept faxed request. It worked when I needed it to and the fact the fax is through the computer allows flexibility on ways to save and move documents."

Verified CocoFax reviews on G2

"CocoFax is an excellent tool for teamwork and for doing business with your partners.CocoFax allows multiple members to share a single account and send multiple faxes simultaneously. It's really convenient."

Verified CocoFax reviews on G2

"It is so simple, and it integrates with Microsoft Word. I can type my fax and share it right from one program."

Verified CocoFax reviews on G2

"This has been valuable for my business to get information to those that only accept faxed request. It worked when I needed it to and the fact the fax is through the computer allows flexibility on ways to save and move documents."

Verified CocoFax reviews on G2

"CocoFax is an excellent tool for teamwork and for doing business with your partners.CocoFax allows multiple members to share a single account and send multiple faxes simultaneously. It's really convenient."

Verified CocoFax reviews on G2
Security

How CocoFax Beats the Competition in Security

Claiming that it is more secure than traditional faxing, however, MyFax fails to reference any specific security measures, and hence you have to brace for security vulnerability and compliance risk. A far cry from MyFax, the message CocoFax conveys to users regarding its security and compliance is unequivocal. With military-grade encryption technologies and robust firewalls, CocoFax actualizes superior data protection.

Compliance & Security Comparison Chart

Protection MeasuresCocoFaxMyFax
HIPAA Compliance
Two-Factor Authentication
TLS (up to version 1.3)
GDPR Compliance
Customer Support

How CocoFax Overshadows MyFax in Customer Support

As indicated in user reviews, MyFax might engage in trial traps and wear users down, worsened by its customer support being unmasked as unreliable and unresponsive. As opposed to MyFax, customer support is where CocoFax shines, bringing in more glowing reviews. By providing 24/7 round-the-clock support, CocoFax sees to it that customers’ concerns get handled timely. All our reviews, positive or negative, get responded quickly and addressed openly.

What Do Our Customers Say About Us

Unhelpful customer care

“There is no easy way to cancel. Myfax mentions calling their customer service helpline but the phone never gets answered, you just wait for hours and hours. In the meanwhile your credit card keeps getting charged.”

Verified MyFax reviews on G2

“Scam company. they keep charging you every month although you have cancelled it and they refuse the send cancellation confirmation via email.Their bad review is everywhere on line, most of them are about the recurring charge without permission. I wish i have read those review before I will report to Better Business Bureau”

Verified eFax reviews on Capterra

“CANNOT CANCEL ONLINE....have to call in and wait 30 minutes to and 1 hour to get though to a person to cancel your "Free" account.”

Verified MyFax reviews on G2

“There is no easy way to cancel. Myfax mentions calling their customer service helpline but the phone never gets answered, you just wait for hours and hours. In the meanwhile your credit card keeps getting charged.”

Verified MyFax reviews on G2

“Scam company. they keep charging you every month although you have cancelled it and they refuse the send cancellation confirmation via email.Their bad review is everywhere on line, most of them are about the recurring charge without permission. I wish i have read those review before I will report to Better Business Bureau”

Verified eFax reviews on Capterra

Timely and professional helper

“Nothing dislike right now. Technical support reponses so fast whenever I got a problem.”

Verified CocoFax reviews on Capterra

“CocoFax is an excellent piece of software. Both the Sales and Support outstandingly work together well to resolve any issue we might have in a timely fashion. Once in place and configured, the system is rock solid and requires no maintenance.”

Verified CocoFax reviews on G2

“CocoFax is easy to use, fully functional and meets our needs, and its system is very intuitive. Our users can easily browse the fax system, and most importantly, the customer support is very timely and professional.”

Verified CocoFax reviews on G2

“Nothing dislike right now. Technical support reponses so fast whenever I got a problem.”

Verified CocoFax reviews on Capterra

“CocoFax is an excellent piece of software. Both the Sales and Support outstandingly work together well to resolve any issue we might have in a timely fashion. Once in place and configured, the system is rock solid and requires no maintenance.”

Verified CocoFax reviews on G2
Interface

How CocoFax Outperforms MyFax in Interface

MyFax’s interface is outdated and clunky, which makes CocoFax well-placed, as our interface and layout are well organized, more intuitive in terms of navigation and design. CocoFax’s mission is to minimize the time it takes for you to send faxes or access the faxes you sent, received, and stored, ultimately bolstering your efficiency and productivity.

MyFax

MyFax

CocoFax

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MyFax

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CocoFax

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MyFax

MyFax

CocoFax

CocoFax

MyFax

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CocoFax

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MyFax

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CocoFax

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User Ratings

How CocoFax Outdoes MyFax in User Ratings

CocoFax enjoys substantially higher ratings on G2 than MyFax. Besides, CocoFax is flattered to be ranked #1 on several lists, including easiest-to-use, top free fax software, and highest-rated fax software. MyFax can’t even make it to the lists, further justifying CocoFax as a better alternative to MyFax.

G2 User RatingsCocoFaxMyFax
Ease of Use9.86.0
Price Per Month9.55.7
Custom(Vanity) Fax Number Fee9.67.1
Setup Fee9.74.2

Source: CocoFax vs. MyFax in G2

Best Online Fax

CocoFax, a Game-Changer in How You Fax

Novel ways to send faxes

With CocoFax as your all-in-one fax solution, you can send faxes via its web portal or software from computers or via apps from smartphones directly. More note-worthy, it allows you to send faxes straight from emails, Google Docs, Sheets, Microsoft Word or Excel, and so on.

Quick and simple fax number porting

Worried about inconveniencing clients, partners, or others if you change your fax number? Fearing that you may miss important faxes due to some people not knowing your new fax number? Absolutely no worries! We can port your existing fax number to CocoFax for free, allowing you to enjoy greater convenience without losing your original number. Fax number porting is 100% hassle-free. You’ll only need to fill out a form and leave the rest to CocoFax.

More than easy to use

Get your faxes sent and stored in minutes. CocoFax uncomplicates faxing, making faxes as easy as adding a recipient’s fax number. Your faxes will be archived automatically, cutting down the faff of managing loads of paperwork and freeing your hands.

CocoFax has a freebie

CocoFax comes with free fax service as well, which MyFax does not possess, allowing you to fax 10 pages for free without credit cards needed.

cocofax PC and mobile

Get Started with CocoFax Today!

If you are already a MyFax user, you can easily port your number to CocoFax for free! Beyond doubt. CocoFax’ll reward your trust with a safer, smarter, and more satisfactory virtual faxing journey.

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