CocoFax: An Easier, Quicker Alternative to Nextiva vFax

Many customers choose Nextiva vFax out of price concerns. But the fact that you are searching for its alternative proves that it may not be a fully satisfying fax service for you. We’re right here to convince you why CocoFax is the best alternative to Nextiva vFax. With a similar price, you get to enjoy a higher-level fax service with better user interface, customer reviews, and features.

30-Day Money-Back Guarantee

User Interface

CocoFax Outperforms Nextiva vFax in User Interface

Nextiva vFax disappoints users with its terrible faxing experience, partly due to its poor web-portal design. By contrast, CocoFax always puts customer experience in the first place and seeks for web design optimization. It’s time to improve your faxing experience with CocoFax’s responsive interface that makes faxing easier.

Nextiva vFax: Complex & Slow
Nextiva vFax: Complex & Slow
Nextiva vFax: Complex & Slow
Nextiva vFax: Complex & Slow
Nextiva vFax: Complex & Slow

Nextiva vFax: Complex & Slow

With user details info taking the major space, Nextiva vFax’s dashboard is dominated by text and grid. Fax sending is complicated with an interface navigating you through five steps on different tabs - a test for one’s patience. Plus, you might come across slow-loading issues while using the web fax.

CocoFax: Simple & Fast

CocoFax is well received by customers for its consistent and straightforward interface. The dashboard displays the various channels such as Email to Fax, Android App, Microsoft integration, which are effective alternatives to web portal faxing.

A New Fax button leads you to a single fax sending page incorporating all the three steps: Add Fax number- Upload File - Send, empowering you to fax within seconds. For beginners, our clear onboarding guidelines ensure you get all the hints about faxing.

Nextiva vFax: Complex & Slow
Nextiva vFax: Complex & Slow
Nextiva vFax: Complex & Slow
Nextiva vFax: Complex & Slow
Nextiva vFax: Complex & Slow
Customer Reviews

CocoFax Outdoes Nextiva vFax in Customer Reviews

While Nextiva vFAX fails customers with poor user interface, CocoFax is trusted by thousands of customers for its accessibility. Check what customers say about us below!

Nextiva vFax - Difficult To Use

CocoFax - A Great Helper

“Nextiva vFAX makes sending a fax more tedious than do other services. Other fax services pack their fax-sending tools into a single window, but vFAX made us navigate through five screens before we could send out our test fax.”

Verified review on PCMag

"My favorite part is that whenever I receive a fax, CocoFax sends me an email notifying me that I've received a new fax. And when I sent faxes successfully, it would send me an email informing me that the faxes were sent successfully. This feature allows me not to miss every fax, and I think this service is beneficial for me."

Verified review on G2

“Sending a fax is a five step process, in which entering your recipient’s information and adding attachments are separated into two different pages. Considering that the interface otherwise feels like writing an email, this separation makes the platform a lot clunkier to use. It also seems silly to separate the preview, send button, and sending status into three pages.”

Verified review on TechRadar

"I needed to fax something urgent without leaving my house. CocoFax allowed me to use a free trial, get the faxes sent and received a resolution to my problem within days. Without it I would have had to enter the COVID zone of FedEx and as a high risk person CocoFax literally saved my life!"

Verified review on Capterra

“You can create organizational rules for archiving — for example, creating folders and rules for contracts or personal faxes — but these are not logically accessible from any of the fax search and display screens. Instead, this feature is buried under profiles, where it’s less helpful. Ultimately, the poor interface design detracts from the overall presentation.”

Verified review on Tom's Guide

"I love the dashboard and layout of CocoFax, well organized. The menu items and all the tools are rightfully placed. It is easy to add a new document and sort them out chronologically. The software is time saving because I can receive fax from anywhere through email."

Verified review on SourceForge

Easiest To Use Fax Software on G2

Liked by thousands of businesses, CocoFax is rated as the top easy-to-use software with a score much higher than that of Nextiva vFax.

Easiest To Use Fax Software on G2



CocoFax Dwarfs Nextiva vFax with More Features

Have a quick look at the major differences in features between CocoFax and Nextiva vFax. Evidently, CocoFax surpasses Nextiva vFax with richer and more advanced attributes.

FeaturesCocoFaxNextiva vFax
Free Fax (No Credit Card Required)
Free Trial (Credit Card Required)
Fax Number Porting
No Setup Fee
Email to Fax
Unlimited Fax Storage
Multiple Fax Recipients
International Coverage
Multiple Team Members
Android App
Mac Fax App
Slack Integration
Microsoft Add-on
Chrome Extension
G Suite Add-on
Archive to Google Drive Automatically
Manage Labels
Retry for Failed Faxes
Scheduled Faxing
Fax Cover Templates
Two-Factor Authentication
HIPAA Compliant
24/7 Live Chat

Nextiva vFax: 6 Shortcomings You Should Know

Nextiva vFax certainly has some merits that make it a reputable online fax service. However, it lacks several important features. These limitations can adversely affect your faxing experience.

Number Restrictions

As you get started with Nextiva vFax, you can’t choose an international number nor send faxes to international numbers, because the service is only available within the U.S. and Canada. There are no toll-free number or vanity number options either, which causes inconvenience for some enterprises.

Number Restrictions
Limit on Fax File

Limit on Fax File

Nextiva vFax limits the number and size of attached documents for each fax you send. You are only allowed to upload no more than 10 files within 5MB per fax. For those with a large demand for faxing, this is quite a small number.


In an era of growing workplace flexibility, it’s regrettable that Nextiva vFax does not have any mobile app. Although the service is accessible from a mobile browser, the web interface is difficult to use as it’s not designed in a responsive way.

Security Defects

Security Defects

You can’t set your own password when signing up for Nextiva vFax. Instead, the system will send a passcode to your email in plaintext, increasing the risk of password leakage. Two-factor authentication is also absent in Nextiva vFax, another security issue that should not be ignored.

Insufficient Customer Support

Nextiva vFax does not offer 24/7 customer service. The live chat is only available from 5 AM to 6 PM Monday through Friday (Pacific Time), which means you may not get timely help when there are emergencies at work.

Insufficient Customer Support
Lack of Integrations

Lack of Integrations

Except for the integration with email clients, Nextiva vFax does not work on other important workplace applications such as Google, Microsoft, Slack, etc, which allow direct faxing or notifications. Without these integrations, faxing could be much more laborious.

Switch to CocoFax: A Smarter Online Fax Solution

It’s time to embrace a feature-rich online fax solution. Employing the most up-to-date technologies, CocoFax distinguishes itself with the following edges:

FREE toll-free numbers, vanity numbers, & international numbers:In order to facilitate business communications through faxes, CocoFax doesn’t charge for toll-free numbers or vanity numbers. Customers can also choose an international number, which covers 180 countries across the world.

Mobile-friendly web & app:CocoFax empowers you to fax on the go through the responsive web on computers, tablets, and mobile phones. Android users can also download our well-developed app that makes faxing easier. You will never miss a fax with CocoFax’s mobile applications.

Fax file optimization:CocoFax allows users to send a fax with attachments up to 25MB, 5 times larger than that permitted by vFax. File resolution is controllable in settings. You can choose from the smooth, standard or excellent quality, according to your preference.

Google & Microsoft integrations: Just as CocoFax Chrome extension provides a shortcut to faxing, Google Docs and Sheets add-ons further reduce your turnaround time since you can send faxes directly from these platforms. Google Drive can auto-archive your fax documents once you activate the function in your profile settings. Microsoft users can also benefit from direct faxing without switching to other applications.

Improving team collaboration: Business owners or project managers can not only involve multiple team members to share a CocoFax account, but also receive simultaneous notifications about incoming and outgoing faxes' status with CocoFax’s Slack integration.

Custom fax cover & 2FA:To ensure the maximum security of your fax documents, CocoFax offers a variety of fax cover templates, so that your fax will not be viewed by an unintended third party. Two-factor authentication is a unique protective measure that Nextiva vFax lacks, which keeps your private data safe from any cyber attack.

24/7 live chat: Whenever you need help, CocoFax is always there to solve your problems 24/7 around the clock. Whatever time zone you are in, you will get your queries responded instantly.

Fax number porting:With CocoFax, you’ll never need to worry about losing your original business network. We’ve made fax number transfer a hassle-free process. Just spend a minute to submit a porting request and you can take a coffee break until CocoFax transfers your Nextiva vFax number.

cocofax PC and mobile

Get Started with CocoFax Today!

No more waiting! Sign up today and port your number from Nextiva vFax to CocoFax with ease. Get the easiest, fastest, and safest fax solution NOW!

30-Day Money-Back Guarantee