Help Center

General fax failures could occur for various reasons. The following are some suggestions for you to avoid sending or receiving fax errors.

  • Ensure that your devices are connected to the internet
  • Ensure that the recipient number is secured and valid
  • Ensure that the maximum size of the files you want to fax is less than 20 MB
  • Ensure that the document is in a supported format
  • Ensure that you have enough credits for the supplement on your account
  • Ensure that the firewalls on both ends are configured to send/receive faxes
  • Ensure that the destination fax machine is turned on and ready to answer
  • Wait and try it again in case that the destination is busy or a communication error occurs

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