Can I Cancel My Plan?
Users can apply to cancel their paid plan if they no longer wish to continue. A cancellation can be made by contacting our customer service. Find out more details here.
Can I Send and Receive Faxes in My Email?
A CocoFax user can also receive faxes in their email apart from the CocoFax account inbox. Follow the guide to easily send and receive faxes in your email.
How Can I Add Credits to My Account?
When your remaining pages are not enough for you to send a fax, you can add some credits to pay for the extra pages. Here is how to do it.
How Can I Change My Current Fax Number?
If you are not happy with your current fax number, it is possible to change it to a new number. Follow the guide to change your current fax number.
How Can I Change My Payment Method?
In your CocoFax account, a payment method is automatically set as default once you add it. You can follow the guide below to easily change the payment method as you need.
How Can I Check the Remaining Pages in My Plan?
There comes a total number of pages in your plan after you purchase it. You may need to check the remaining numbers from time to time. Follow the guide to easily check it and have a handle on when you should renew your plan!
How Can I Edit My Password?
CocoFax’s service helps users to easily edit their password in their account.
How Can I Get a Plan?
There are different plans for you to choose when you start your online fax with CocoFax. Different plans come with different prices and services. Choose the plan you like and here is how to do it.
How Can I Recover My Password?
CocoFax’s service helps users who forget their passwords to recover their passwords easily via Email.
How to Forward Received Faxes to Multiple Recipients?
This article instructs you on how to add multiple recipients into your CocoFax account, so you can forward the received faxes via email to many people with efficiency and convenience.
How to Port Your Fax Number to CocoFax?
This article tells you how to port a fax number to your CocoFax account. CocoFax’s users can choose a fax number when they register the CocoFax account. But what if they already have fax numbers and wish to use that number? CocoFax can help users port their number in use to our account.
What is a CSR?
Through this article, you will know what a CSR (Customer Service Record) is and why it is needed for number porting as well as the way to request and obtain your CSR.