General
Billing
This article describes everything you need to know about your fax billing, so you will have a clear idea of how your CocoFax billing works and move forward.
Can I Pay with a Debit Card?
CocoFax’s service helps users who forget their passwords to recover their passwords easily via Email.
CocoFax Privacy Protection
Privacy protection, also known as data protection, is always considered our top priority. CocoFax values the privacy of each user and protects users' financial/personal information.
How Can I Create a Shortcut to Cocofax on My Desktop?
Follow these steps to create a CocoFax shortcut on your desktop. After installing it, you can access CocoFax quickly by clicking on the icon on the desktop.
How to Choose the Right Plan?
This article details how users can choose the right subscription plan according to their needs. You can also get a general idea about the benefits that each plan has to offer. This way, you can make an informed decision regarding our CocoFax services. Get started with CocoFax right away!
How to Connect My Printer to My Cocofax Account?
This article instructs you on how to connect your printer to your CocoFax account, so you can print received documents automatically and send faxes directly from your printer.
Send Fax
This article details how to use CocoFax to send and receive faxes, with some key points to watch out for, so you can send faxes with CocoFax quickly and easily.
Subscription
This article provides the answers to the common questions you may have about your subscription and your fax number, so you can use CocoFax with peace of mind.
What Browsers Can CocoFax Run On?
Choose one of the latest versions of the following browsers to ensure you get the best CocoFax web experience. You can also use the browser of your preference to utilize our online fax service.
What is a Team?
Admins can build a team by inviting members to join a team where all members share the same account. The admin has the authority to manage members and pay bills. Find out more information here.
What is CocoFax Refund Policy?
In order to let users try our software with an easy mind, all of CocoFax products come with a 30-day money-back guarantee. You can request a refund anytime within 30 days.
What Payment Methods Are Available?
As a CocoFax customer, you can choose various methods to make a purchase. We accept payment via credit card/debit card or PayPal. Find out more details here.
Where to Download and Use Cocofax?
This article describes where to download CocoFax on different platforms and the advantage you will get, so you can make the most out of fax communication anywhere, anytime, with a seamless workflow ready.
Why is My Account Blocked and How to Unblock It？
Your account might be blocked mainly because suspicious spam activity might have been detected in your account. Contact our customer service if you need any help.
Why "Your Card Does Not Support This Type of Purchase"?
This article explains why the 'Your card does not support this type of purchase' error is triggered, so you will know how to deal with this matter wisely.